Terms of Service

1. Acceptance of Terms

By creating an account, submitting a demo request, or otherwise using our Services, you represent that:

• You are at least 18 years of age
• You have the legal authority to enter into these Terms on behalf of yourself or your organisation
• Your use of the Services will comply with all applicable laws and regulations
• All information you provide to us is accurate and complete

2. Description of Services

Enso AI provides AI-powered automation services for property management companies, including:

• AI Voice Assistant — automated call answering, lead qualification, tour booking, and maintenance intake via voice.
• AI Email Agent — automated reading, categorisation, and response to inbound emails on behalf of your properties.
• AI Text / SMS Agent — automated two-way SMS conversations for leasing, maintenance, and tenant communication.
• Analytics Dashboard — reporting and insights on AI agent performance and communication metrics.
• Integrations — connections to third-party property management software platforms.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice.

3. Accounts & Registration

To access our Services, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised access to your account
• Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe pose a security risk.

4. Acceptable Use

You agree not to use our Services to:

• Violate any applicable law, regulation, or third-party rights
• Send spam, unsolicited communications, or messages that violate TCPA, CAN-SPAM, or similar regulations
• Harass, threaten, or deceive tenants, prospects, or any other individuals
• Transmit malware, viruses, or any harmful code
• Attempt to gain unauthorised access to our systems or other users' accounts
• Reverse engineer, decompile, or attempt to extract the source code of our platform
• Use our Services for any purpose other than legitimate property management operations
• Misrepresent the nature of AI-generated communications in a way that causes harm

Violation of this section may result in immediate termination of your account without refund.

5. Payment & Billing

Subscription Fees

Our Services are offered on a subscription basis. Fees are charged monthly in advance based on your selected plan. Current pricing is available at ensointegration.ai/pricing.

Payment Terms

• All fees are due at the beginning of each billing period
• Payments are processed securely through our payment processor
• All fees are non-refundable except as expressly stated in these Terms
• We reserve the right to suspend Services for accounts with overdue payments

Price Changes

We may change our pricing with 30 days' written notice. Continued use of the Services after the effective date of a price change constitutes acceptance of the new pricing.

Cancellation

You may cancel your subscription at any time with 30 days' written notice. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused portions of a billing period.

6. Intellectual Property

Our Property

The Enso AI platform, including all software, algorithms, designs, trademarks, and content, is owned by us and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

Your Content

You retain ownership of all content you provide to us, including property information, communication templates, and tenant data. By using our Services, you grant us a limited licence to use your content solely to provide and improve the Services.

AI-Generated Content

Content generated by our AI agents on your behalf, including call transcripts, email responses, and SMS messages, is provided to you for your use in connection with your property management operations.

7. Data & Privacy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for ensuring that your use of our Services complies with all applicable data protection laws, including obtaining any necessary consents from tenants and prospects before processing their data through our platform.

8. AI Service Disclaimer

Our Services use artificial intelligence and machine learning technologies. You acknowledge and agree that:

• AI-generated responses may occasionally contain errors, inaccuracies, or inappropriate content
• You are responsible for reviewing AI agent configurations and monitoring outputs
• We do not guarantee that AI agents will handle every situation correctly or appropriately
• You should maintain human oversight for sensitive, legal, or high-stakes communications
• AI performance may vary based on the quality of training data and configuration you provide

We are not liable for any consequences arising from AI-generated communications made on your behalf, including but not limited to tenant disputes, regulatory violations, or business losses.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our Services are provided "as is" without warranties of any kind, express or implied
• We do not warrant that the Services will be uninterrupted, error-free, or completely secure
• Our total liability to you for any claims arising from these Terms or your use of the Services shall not exceed the total fees paid by you in the 12 months preceding the claim
• We are not liable for any indirect, incidental, special, consequential, or punitive damages

10. Indemnification

You agree to indemnify, defend, and hold harmless Enso AI and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Services in violation of these Terms
• Your violation of any applicable law or regulation
• Your infringement of any third-party rights
• Communications sent by AI agents on your behalf that violate applicable laws

11. Termination

Either party may terminate these Terms at any time. We may terminate or suspend your access immediately, without prior notice, if you breach these Terms or if we determine that continued access poses a risk to our platform or other users. Upon termination, your right to use the Services ceases immediately. Sections relating to intellectual property, limitation of liability, indemnification, and governing law survive termination.

12. Governing Law

These Terms are governed by the laws of the United States. Any disputes arising from these Terms or your use of the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction for intellectual property violations.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on our website at least 14 days before the changes take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, please contact us: