Harbor View Management
Harbor View Management was drowning in maintenance requests. With 800 units, their team handled 200+ maintenance calls per week. Tenants complained about long hold times and lack of updates. The team spent more time on the phone than actually coordinating repairs, leading to delayed resolutions and frustrated residents.
Enso AI now serves as the first point of contact for all maintenance requests. The AI captures detailed information about issues, automatically triages based on urgency (escalating emergencies immediately), coordinates with preferred vendors, and keeps tenants informed at every step. The property management team only handles exceptions and approvals.
“Our maintenance coordinator used to spend 6 hours a day just answering calls and playing phone tag with vendors. Now she focuses on quality control and complex issues. Our residents get faster service and more updates than ever before.”
See how Enso AI can transform your property management operations.