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Greenfield Properties

How Greenfield Booked 40% More Tours Without Hiring

+40%
More Tours
<30s
Response Time
15
Properties
How Greenfield Booked 40% More Tours Without Hiring

The Challenge

Greenfield Properties manages over 1,200 units across 15 properties. Their leasing team was overwhelmed with inquiries, especially after hours and on weekends. On average, they missed 40% of incoming calls, and email response times stretched to 24-48 hours. Prospects were going to competitors who responded faster.

The Solution

Enso AI was deployed across all communication channels—voice, email, and SMS. The AI handles initial inquiries 24/7, qualifies prospects based on income and move-in requirements, and automatically books tours into their property management system. For complex questions, the AI seamlessly hands off to the human team with full context.

The Results

  • 40% increase in scheduled property tours
  • Response time reduced from 24 hours to under 30 seconds
  • Zero missed after-hours inquiries
  • Leasing team freed up 15+ hours per week
  • Higher quality leads reaching human agents

“Before Enso AI, we were losing leads we didn't even know about. Now every inquiry gets an immediate, professional response. Our tour booking rate jumped 40% in the first month alone.”

Sarah Mitchell
Director of Leasing, Greenfield Properties

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See how Enso AI can transform your property management operations.